Tenant repair requests, without making tenants download an app
The friction in most repair requests is the tool: tenants will not download and log into an app for an occasional leaky faucet. FixFlow gives each tenant a mobile repair link instead, so submitting a request takes seconds and you still get the structured details you need.
A link beats an app for tenants
Asking tenants to install software adds a step most will skip, and you end up back in text messages. A link opens in any phone browser. The tenant adds photos, the location, urgency, access notes, and availability, and you receive a complete request — not a vague text.
They can also check status from the same link, which cuts down on the "any update?" messages.
You get the details that prevent a second trip
The request form captures the things that otherwise cause a wasted vendor visit: photos of the actual problem, whether there is a pet, gate or lockbox notes, and when the tenant is home. Clear emergencies are routed to call first, so the app is never mistaken for an emergency line.
From request to record
Once submitted, the request becomes a tracked repair you can schedule and assign to a vendor, and it ends up in the unit's permanent repair history — so the tenant's original report and photos are preserved.
Free templates to get started
Common questions
Do tenants need an account or app?
No. Tenants submit and track repair requests from a mobile link in any browser — nothing to install, no login to create.
What information does the request collect?
Photos, the issue and location, urgency, access notes (pets, gate codes), and availability — the details that help you schedule the right fix the first time.
What about emergencies?
The form directs tenants to call emergency services or you directly for fire, gas smell, flooding, or electrical danger, rather than waiting on a request.